Q/ I can’t find the product i need, what can i do?

A/ Contact our sales team we are happy to help in any way.

Q/ What is Your returns policy?

A/ Returns, Refunds and Exchanges Policy

How To Return an Item
You can return  stock items.  Bespoke products cannot be returned. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. You will have to pay return shipping.

1. Please email sales@martinsmillpackaging.co.uk to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to:
Martins Mill Packaging Ltd
RAN:
Unit 4a Ladyship Business Park

Mill Lane

Halifax

HX3 6TA
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items cannot be returned if their original packaging is opened unless there is a manufacturer defect.

Exchanges

If your item(s) is in like new condition, you may exchange your item(s) for a different size. You will have to pay return shipping and any difference in price.

Q/ What is your payment policy?

A/ Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express)
Cash in store

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

Q/ What is your shipping policy?

A/ Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

TNT

Royal Mail

 

All orders are sent by trackable methods.
Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Q/ How do you keep my details safe?

A/ Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.